🦉Orixa

Refund Policy

Last updated: June 30, 2026

This Refund Policy applies to subscriptions and purchases of the Orixa service (the "Service") operated by Orixa. Purchases are processed by our payment provider, Paddle, which acts as the Merchant of Record.

14-day money-back guarantee. If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. After this period, payments for the current billing cycle are generally non-refundable, except where required by applicable law.

1. Subscriptions & Renewals

Subscriptions renew automatically. You can cancel anytime before the renewal date to avoid the next charge.
When you cancel, you keep access until the end of the current paid period; we do not provide partial refunds for unused time after the 14-day window, unless required by law.
Renewal charges are generally non-refundable, but contact us if you were charged in error or unexpectedly.

2. How to Request a Refund

To request a refund, contact us at [email protected] with the email used at purchase and your order/receipt details. Because Paddle is the Merchant of Record, refunds are issued through Paddle and returned to your original payment method. Processing times depend on your payment provider.

3. Eligibility & Exceptions

Refunds may be declined for evidence of abuse, fraud, or violation of our Terms of Service.
Promotional, discounted, or custom plans may have different refund terms, stated at purchase.
Statutory rights (including any mandatory consumer cooling-off rights) are not affected by this Policy.

4. Chargebacks

If you have an issue with a charge, please contact us first so we can help. Filing a chargeback without contacting us may result in suspension of your account.

5. Contact

Billing and refund questions: [email protected] — Orixa.